Frequently Asked Questions
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What can I do if the time required for processing the submission has passed and I still do not see my rebate claim in the status center?
How can I find the status of my rebate submission?
Why can't I find my rebate status?
What does my rebate claim status mean?
I've forgotten my password. What should I do?
What does my Invoice need to include to be eligible?
How long do I have to submit my rebate claim?
How will my rebate claim be paid out?
What documentation does not qualify?
How will I know if I have hit the program maximum of $600.00?
Do I need to activate my prepaid virtual card?
If I have a virtual Mastercard and do not use it before the expiration date, can my card be reissued? If so, is there an associated fee?
Where can my virtual reward be used?
Can I get cash from an ATM or bank?
Can I add money to my card?
What should I do if my virtual card information is lost or stolen?
Can I convert a virtual MasterCard to a physical Mastercard? If so, is there a charge?
How do I check my card balance?
Can I access my virtual Mastercard spend history?
Can I access my virtual Mastercard spend history?
Can my reward be used as partial payment?
Who may I contact with additional questions regarding my virtual reward?
I couldn't find the answer to my question(s). What should I do?